Travellers say they’re frustrated by long wait times to book hotel quarantines and chaotic service during their stays. Raymond Truesdale recorded a now-viral video of a crowd of hotel guests yelling at staff in a government-sanctioned hotel in Toronto on Friday. They said they hadn’t been fed for hours and weren’t getting clear answers from the front desk. “It was a boondoggle. Pandemonium. You could see people really frustrated and I don’t blame them” he told CTV News in a video interview. Truesdale, who is returning from a work trip in Tennessee, explained that fellow travellers were exhausted from 12- to 14-hour flights from overseas. The new hotel stay requirement — which can cost between $1,000 and $2,000 depending on the hotel — began on Monday. All incoming air travellers to Canada must spend at least three days in one of the government’s approved hotels, at their own expense, as they await results of a COVID-19 test they were required to take when they landed in Canada.