Injured woman secretly videotaped by insurer, then wrongly accused of fraud

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Undercover surveillance used by insurers across the country despite poor conviction rates, experts say. Alicia Micallef tears up when she talks about how she was secretly followed and videotaped, accused of lying, then dragged through the legal system for years — only to be acquitted and still denied benefits. All at the hands of an organization that should have been helping her recover from a workplace injury. “It’s really disturbing. There’s no limit to what they can do, how close they can follow,” Micallef told Go Public. The Toronto woman suffered a concussion after hitting her head on an open locker door during a shift at her retail job in May 2015. She then, according to medical records, reinjured herself after Ontario’s Workplace Safety and Insurance Board (WSIB) sent her back to work — before she had recovered and against her doctors’ advice.