Families say valued possessions still missing years after bank emptied their safety deposit boxes

DM

If there’s one thing Sheila Levy-Bencheton took for granted, it’s that the safety deposit box her father rented from a big bank was secure. That’s until her dad passed away in 2017 at age 103. The Toronto woman went to TD Canada Trust to empty the box a few months later, and discovered the bank had already done it years ago — forcing it open by drilling the lock then emptying the contents. The bank drilled open and emptied thousands of safety deposit boxes across the country in 2012 in an effort to get rid of those no longer being used or paid for. It says its policies require the contents to be set aside for safe keeping.

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