Hidden cameras and secret trackers reveal where Amazon returns end up

Article Link: https://www.cbc.ca/news/canada/marketplace-amazon-returns-1.5753714

Discussion posted by: David McNamara

It’s safe to say that online shoppers like the promise of easy — and even better, free — returns. But it may surprise consumers to learn what can actually happen to all those unwanted items. A Marketplace investigation into Amazon Canada has found that perfectly good items are being liquidated by the truckload — and even destroyed or sent to landfill. Experts say hundreds of thousands of returns don’t end up back on the e-commerce giant’s website for resale, as customers might think. Marketplace journalists posing as potential new clients went undercover for a tour at a Toronto e-waste recycling and product destruction facility with hidden cameras.