Here’s What Happens to Returned Mail-Order Mattresses

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Discussion posted by: David McNamara

Thanks to the compressive properties of foam, mail-order mattresses have become a big business in recent years. Companies like Casper and Tuft send rolled-up beds to consumers, who typically have 30 to 100 days to literally sleep on it before committing to the purchase. While most seem satisfied, a percentage end up sending the mattress back for a refund. The problem is that it’s difficult to roll a decompressed mattress back up into a shipping tube. In short, an industry built on promising easy returns can’t often accept the returned merchandise. So what happens?